Many thanks for your custom. We understand that sometimes, items do not arrive as expected and we strive to do everything to make the returns process easy for you.Please could we ask that you inspect the goods when you receive them for any defects or damage and that it is the correct item that was ordered. Should there be any concerns please do email us on [email protected] with your name and order number with your query. Please note that exchanges must be requested within 14 days of receipt of the item and these will be processed as soon as possible. Faulty/Broken items must be returned within 14 days of receiving the item. Unwanted/no longer needed items must be returned within 14 days of receiving the item.